Terms and Conditions

The purpose of these terms of service is to provide important legal and operational information that you may need upon employing our jewellery repair service, other service. or using our Website.  JRW refers to Jewellery Repair Worcester, a service offered by Ian Quartermaine Limited VAT reg 748190021 Company reg 03951451.

Website Usage and cookies

The terms and conditions that apply to our Website also apply to our company Social media pages and accounts. Terms and conditions of use exist for external Websites and services linked to from JRW and should be viewed and accepted before use.

JRW take offer no warranty as to the accuracy and validity of any information provided. We try to maintain the integrity of information on this Website to the best of our ability

Reproduction of any part of this website or content is strictly prohibited without express permission from JRW in writing. Material is either owned or licensed to us from third parties. JRW reserve the right to pursue under copyright law claims for damage or otherwise where they see fit.

This Website, in whole on in part, must not be stored on an electronic storage device or attempt to be reverse engineered.

There are various links in and out of the JRW Website. Ice take no responsibility for the content of external Websites or on-line services including their function and operability. Inclusion of a link does not imply endorsement or recommendation of a third party Website, offer or service.

By using this Website, or on-line service provided by JRW, you indemnify Ice Fine Jewellery, it’s employees, agents and affiliates against any loss or damage caused directly or indirectly by this service. JRW make no warranties, expressed or implied, unless otherwise stated explicitly for it’s on-line service.

Privacy Policy and Data Protection

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Data Control
1 Reindeer Court,

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

JRW comply with all current legislation to protect your privacy and your rights as a consumer.


A contract between JRW and you will exist only when an repair order has been placed and accepted In the case of bespoke, personalised or altered goods, A contract will exist when manufacture, personalisation or alteration of the item or items has commenced.

An order will be accepted by us via an email sent to you. The confirmation will confirm the details of your order and when we aim to despatch it. We reserve the right to cancel any order or to adjust the price if information has been incorrectly supplied. This includes, but is not limited to errors caused by software or Website malfunction.

When you place your order and it is accepted, payment will be taken as per the method offered and chosen.


Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. If any of these terms and conditions are deemed to be invalid or unenforceable for any reason, excluding these terms, the remainder of terms and conditions shall continue to apply.

To the fullest extent permitted by law, ‘JRW’ or any associated company, agent or affiliate, director or staff member shall be liable by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in the case of negligence for any indirect, special or consequential loss or damage. this includes, but is not limited to loss of profit, loss of saving, loss caused by a virus, loss of data, loss of use costs and expenses incurred.

JRW reserve the right to change these terms and conditions without notice. Your continuing use of this Website or our on-line service signifies your acceptance of these updated terms and conditions.

Your statutory rights are not affected.