FAQ answered

Barry Buffing the outside of a ring

We hope to have answered your questions already. Please check below in our frequently asked questions list. Please click on the questions to get answers to some of our most commonly asked questions.

There are a few reasons to use our on-line service.  We are a group of dedicated and professional goldsmiths and gem-setters. We have a wealth of experience in all aspects of jewellery repair.  We offer our service to the whole of the UK. Wherever you live, you can benefit from our top quality service.
We have a guide to posting your jewellery here.  The most important thing to remember is to contact us first to receive a quote
Yes we do.

We are always interested in buying quality jewellery and watches.  We offer cash or credit depending on the items in question.

In the case of broken jewellery we usually offer credit that can be used in our three retail stores, our online jewellery store – ICE Fine Jewellery, or against the purchase of custom made jewellery.

It is your right to withdraw from a jewellery repair at any time before the repair itself is carried out.  However, if the quote changed due to inaccurate information being provided, or unforeseen circumstances, then you would be required to pay return postage.

Whilst within our possession your items will be covered by our insurance. When we post your items back to you they will be covered by the insurance of Royal Mail’s Special delivery.

You are responsible for choosing the correct postal service and level of cover when initially sending us your jewellery.

We treat each and every piece of jewellery in our care with the utmost respect and care that it deserves.

Can’t find the answer to a question that you have? Please contact us on 01905 28333 or email [email protected] . A knowledgeable and friendly member of the team will be ready to help you with your enquiry.